Privacy Policy

1.Introduction & Company Info

At Homegrown Heating and Air Conditioning, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website, homegrownnoco.com, schedule services, or interact with our team in Northern Colorado.

We operate under local ownership, providing professional HVAC maintenance, system installation, and emergency service repairs seven days a week. By accessing or using our services, you consent to the collection and use of your information as outlined in this Privacy Policy.

2.Information We Collect

We collect several categories of information to provide you with efficient and customized HVAC services, including:

• Contact Data: Your name, physical address, billing address, phone number, and email address. This is required to dispatch our service technicians.
• Equipment & Property Info: Details about your home’s size, layout, current heating/cooling equipment models, installation history, and repair logs.
• Financial Information: Payment details and billing records collected securely through our payment processors for job estimates, diagnostics, and service completion.
• Technical & Usage Data: IP address, browser type, navigation history on our website, and interaction with our free estimate submission forms.

3.How We Use Your Information

The information we gather is used purely to run our operations and ensure your home stays comfortable. Specifically, we use your data to:

• Dispatch local service vans and certified HVAC technicians to your exact location.
• Calculate accurate, no-obligation project estimates and process second opinions.
• Send critical updates regarding emergency repairs, seasonal checkup alerts, and system health tips.
• Manage entries and announce winners for our annual Free Furnace Give Away campaigns.

4.Cookies & Tracking

To optimize our website’s user experience, we employ cookies, web beacons, and similar tracking tools. Cookies are small text files stored locally on your device. They allow us to analyze traffic patterns, remember your location details (such as whether you reside in Fort Collins, Loveland, or Wellington), and measure the effectiveness of our online marketing initiatives.

You can modify your browser settings to decline cookies if preferred, though this may limit your ability to submit diagnostic requests or schedule appointments online.

5.Data Sharing & Third Parties

We value the trust of our Northern Colorado neighbors. Homegrown Heating and Air Conditioning does not sell, rent, or trade your personal information to outside marketers.

We may share your data with trusted partners under strict confidentiality guidelines, including:
– Service partners who assist with automated billing or financing programs.
– Third-party manufacturers like Trane, Carrier, and Lennox when validating system warranties or rebate eligibility on your behalf.
– Government or regulatory bodies when required by law to comply with building codes and permit verification.

6.Data Security

We implement a variety of technical and organizational security measures to protect the integrity of your personal information. From encrypted web portals (SSL) to restricted database access, we aim to prevent unauthorized access, alteration, or exposure of your home data.

Please note that while we use industry-standard protocols, no digital transmission over the internet or physical storage system can be guaranteed 100% secure.

7.Your Rights & Choices

Depending on your local regulations, you have specific rights regarding your personal data. You may request access to the personal records we hold, request corrections to out-of-date billing or system details, or ask us to delete your digital footprint from our servers.

To exercise these options, simply contact our office. We will respond promptly within standard business hours.

8.Children’s Privacy

Our services are designed exclusively for adult homeowners and property managers. We do not knowingly target or collect information from children under the age of 13. If we discover that a child has submitted personal details through our system, we will delete the information from our records immediately.

9.Changes to This Policy

We reserve the right to update this Privacy Policy as our business grows or to align with shifts in state or federal regulations. When modifications are published, the revised “Last Updated” date at the top of this page will be updated. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

10.Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is managed, please contact our administrative team: